Frequently Asked Questions


What’s the CSA Philosophy?

In 2009, we invented the CSA Philosophy to give everyone the opportunity to achieve Beautiful Skin for Life. Just use a vitamin C plus sunscreen by day, vitamin A by night. That’s it.

You can read more about our CSA Philosophy here and how our Founder, Elliot, came up with the whole idea on our blog. Or why not get your Medik8 skincare journey started right now with one of our CSA kits?

Can I get a discount on CSA products?

Yes, you can. If you order a vitamin C, sunscreen and vitamin A through our CSA kit builder, you will receive a minimum of 12% off RRP of your chosen products plus a FREE full size cleanser (RRP €25.00). Give it a try here. From time to time, we also send customer offers via our Medik8 newsletter. Make sure you’re subscribed so you can make the most of them. Sign up here

12 Weeks to WOW

What is 12 Weeks to WOW?

In a nutshell: Personal Training for your skin read here

Just like visiting a Personal Trainer at the gym, Medik8 offers you the opportunity to transform your skin from just 12 weeks* with the 12 Weeks to WOW programme. A totally bespoke course of Medik8 in-clinic peels plus homecare for you to follow over 3 months. The result? WOW skin everybody notices. To discover more have a read here to understand how it works and what to expect.

*Duration may vary based on skin type and condition.

Where Can I Get it?

We have thousands of clinics, doctors and salons globally who are all highly trained in the 12 Weeks to WOW programme. Find your most local ones here.

I've got more questions

We've got more answers! Read in-depth about our exclusive personal training for your skin programme here.

Finding & Stocking Medik8

Where’s my nearest Medik8 stockist?

Medik8 is a professional skincare brand so you will find us in specialist beauty salons, clinics, medispas and doctors’ offices across the world. We are in around 2000 points of sale globally as well as selected specialist online e-tailers.

If you are in the UK, you can contact our distributor, Skinbrands, on 0333 014 2434, who will be able to tell you your 5 closest Medik8 stockists. Alternatively, you can fill in their online form here.

If you are overseas, please fill in our online Contact Us form here and we will forward your inquiry to your local Medik8 distributor who can find out the nearest stockists for you.

I’d love to become a Medik8 stockist. How can I apply?

We’d love to have you on board. We obviously have a few criteria we expect from our stockists like space and visibility for the brand, trained therapists eager to learn about Medik8 and mutually agreed sales targets to ensure we build a profitable, scalable business together.

If this sounds like what you’re looking for, find the local Medik8 distributor in your country. It is best to email or call them directly to discuss stocking the brand. If you can't find a distributor local to you, please fill in our business inquiry form and someone from the Medik8 team will contact you.


How can I get bespoke skincare advice tailored to me?

Nothing beats a face to face consultation with a trained professional. We’d recommend visiting one of our trained Medik8 professionals at your local stockist who can carry out a detailed analysis of your skin and lifestyle and devise a tailored Medik8 programme just for you. This has become so popular that we now have a programme called 12 Weeks to WOW to help transform skin over just 3 months. Find your local stockist here.

Alternatively, you can call our Customer Care Team who will be happy to advise you over the phone after a few skincare and lifestyle questions. Call us today on (0)20 8712 6020.

Do you test on animals?

Absolutely not. As per the strict requirements of European regulation, we do not test on animals. We will not ask any other company to test on our behalf. We take the matter of checking our supplier compliance very seriously as an integral part of our product development process. We look forward to the day when animal testing is banned worldwide forever. Read more about our product testing policy here.

Can I use Medik8 products during pregnancy or when nursing?

Unfortunately, as a cosmetic brand we are unable to provide specific medical advice relating to our products. We would strongly advise speaking with your GP or Midwife so that they can give you an accurate recommendation. The full ingredients list for each of our products can be found on the product pages of the Medik8 website.

However, for general guidance, the main ingredient we recommend to avoid during pregnancy or nursing is vitamin A; found in Intelligent Retinol, Crystal Retinal, any r-Retinoate and Night Ritual Vitamin A. We also recommend to avoid using Smooth Body Lotion during pregnancy/nursing.

Are Medik8 products vegan-friendly?

Yes. As of July 2019, every Medik8 product we manufacture is 100% vegan-friendly.

A word on existing stocks. We are passionate about sustainability and avoid waste as much as possible. So you will be pleased to know we are not throwing away any of the very few non-vegan products that remain in the supply chain. That is very wasteful. So it may take a little time for these products to sell their way through our network of clinics and salons across the world. All products bought through (except some kits which are already packed) will be 100% vegan. When all stocks are depleted, every kit will be fully vegan too.

Of course, we never used any animal ingredients but previously used some by-products like yoghurt extract and these have all been replaced during formula updates in 2019, so now we are completely vegan.For your reference here are the formulas which were previously non-vegan:

Ultimate Recovery Intense - we have removed silk serica (a derivative from the silk worm) and replaced it with allantoin; the natural component in comfrey root. It promotes wound healing, speeds up cellular regeneration and is skin softening.

Surface Radiance Cleanse - we have removed yoghurt extract. No replacement necessary.

White Balance Overnight Repair - we have removed Polyglyceryl-3 beeswax which was acting as an emulsifier and have replaced it with 2 new vegan-friendly emulsifiers.

Advanced Night Restore - we have removed cholesterol and replaced it with a vegan version of cholesterol and phytosterol, a plant-derived version of cholesterol.

Balance Moisturiser - we have removed non-vegan Lactobacillus and replaced it with vegan probiotics also known as 'Lactobacillus Extract Filtrate' but they are derived from vegetable based fermentation. We still have vegan prebiotics in this formula too. You can see if your favourite product is vegan-friendly by looking out for the tick on each product page.

Are Medik8 products fragranced?

To create a beautiful product which we know our customers will want to use every day, we use "low-fragrance" in some products as experience is absolutely key to Medik8. For example, we sometimes use a low level of essential oils to imbue each formula with a subtle and elegant aroma. The fragrances themselves are at low levels and with reduced allergens - less than 0.15% in total. At these tiny percentages they are extremely unlikely to irritate the skin.

If you are interested in the fragrance contents of our products, you can find this in the ‘Good to Know’ section on every product page.

Do you have samples I can try?

Unfortunately, we don’t offer product samples currently. We encourage you to visit one of our stockists so you can test our products in person. Find your local stockist here.

I think I’ve had a reaction to a Medik8 product. What shall I do?

We’re very sorry to hear that and rest assured, this is quite rare. Please ensure you cease use of the suspected product immediately. If you bought the product via, please contact our Customer Care Team at to discuss your concerns. If you bought via your local Medik8 stockist or another online retailer, please contact them directly for advice.

What is Medik8’s approach to sustainability?

Medik8 is an anti-ageing brand that thinks like a natural brand. We believe strongly in doing our bit to reduce our environmental footprint at every opportunity. We know it’s a value we share with our customers and we just couldn’t do it any other way.

Actions not words….. We have various ongoing initiatives; some big, some small; to help minimise our environmental impact. It is such a big priority that touches everything we do: from implementing cold manufacturing processes to minimise our energy consumption, to ingredient audits to ensure sustainable sourcing, to 100% recycled PCR plastics, paper and card and even soya ink printing. We really are tackling sustainability head on - in a big way. It’s not just greenwashing. This is serious stuff. Read more about our crusade here.

How do I prime my Crystal Retinal or other airless tube?

Our next-gen Crystal Retinal formula is housed in our silver, airless tubes, for optimal stability.

Sometimes, it can take a little while for the pump to get going. This is quite common with this type of pump, and is known as priming. You can prime it by pressing the pump multiple times until some product comes out.

If you are finding that this is not the case for your product, we have a further 3 top tips to help you pump your Crystal Retinal.

1) Try holding your tube with the pump facing down when pressing on the pump.

2) Squeeze the tube as you press the pump; start squeezing from the top of the tube and moving down towards the pump.

3) Make sure to store Crystal Retinal standing up, on its lid so gravity pulls the formula downwards.

For more information, please see the following video on Medik8 Airless Tubes.


I made a mistake in my order. Can I amend it once it’s been submitted?

We’ve all been there - don’t panic. We will do our utmost to amend your order if we can. Orders placed before 4pm Monday to Friday are processed the same day, so do get in contact with us as soon as possible. Click here to contact us.

Do you have a discount code I can use?

From time to time, we offer discounts on selected products via our newsletter. Log in to your account to sign up. Go into My Account by clicking on the person symbol in the top right hand corner of your screen, then choose 'Newsletter Subscriptions' and ensure the 'General Subscription' box is ticked.

I live in the EU, will I have to pay import taxes and duties?

No import taxes and duties will need to be paid as orders are shipped directly within the EU.


Where can I find information about delivery?

We have a dedicated page full of useful information on deliveries, tracking, returns and refunds. Click here for more details.


How do I return a product?

We have a dedicated page full of useful information on deliveries, tracking, returns and refunds. Click here for more details.