Me&Medik8 Rewards Programme
Terms & Conditions

Welcome to Me&Medik8 Rewards! By joining, you agree to these terms, our Terms of service, and our Privacy Policy.

Enrolment

To enrol, open an account and accept our terms. You can close your account at any time.

Marketing

We only send marketing about Me&Medik8 Rewards and our products to enrolled accounts that have also opted in to receive marketing.

About Me&Medik8 Rewards

Member accounts start at Crystal and are upgraded to Crystal Plus or Crystal Deluxe based on spend (see tier status below for details). 

Members earn points for:

  • Purchases: 1 point for every €1 spent
  • Reviewing products purchased 
  • Referring friends who make a purchase
  • Birthdays

As members move up the tiers they get to swap points for:

  • Reward vouchers
  • A selected range of products

As members move up the tiers they also unlock:

  • free gifts
  • exclusive access to promotions

Points, reward vouchers and gifts have expiry dates and must be redeemed before they expire and tier status is subject to member purchase history.  

Programme Eligibility & Restrictions

Who can join?

  • European Union residents aged 18 or over.
  • Consumers (not businesses).

Not valid for:

  • Guest checkouts (you must open an account)  
  • Businesses for affiliate lead generation
  • Employees or associates  
  • Use with other offers, promo codes, discounted bundles, or already discounted products
Unlocking and maintaining Crystal, Crystal Plus and Crystal Deluxe tier status 

When you enrol you unlock Crystal status. You then upgrade your status by purchasing products. Here’s how to move up the tier:  

  • Crystal: unlocked on enrolling 
  • Crystal Plus: unlocked when you spend €250 within 12 months 
  • Crystal Deluxe: unlocked when you spend €500 within 12 months

Tier status is reviewed at the end of every 12 months from the day you reach it. Orders placed in the last 12 months will determine your tier status at the review date. You will need to have spent the required minimum spend threshold for the relevant tier in order to maintain tier status otherwise your tier status will be adjusted to your spend. 

Tier Graduation Gifts

Crystal Deluxe members receive a tier anniversary gift if they stay in the Crystal Deluxe tier after the initial 12 months. To stay in the Crystal Deluxe tier, you need to have spent €500 in the 12 months after you reach the tier.

Tier graduation gifts will appear in your account and must be added to a purchase within 4 weeks or the gift will expire.

Tier Anniversary Gifts

Crystal Deluxe members receive a tier anniversary gift if they stay in the Crystal Deluxe tier after the initial 12 months. To stay in the Crystal Deluxe tier, you need to have spent €500 in the 12 months after you reach the tier.

Tier graduation anniversary gifts will appear in your account and must be added to a purchase within 4 weeks or the gift will expire

Purchases Earn Points

Members accounts will be credited with 1 point for every € spent.

Product Reviews Earn Points

Members can earn more points by leaving a product review when we email you a request:

  • Crystal: 10 points 
  • Crystal Plus: 15 points 
  • Crystal Deluxe: 20 points 

Product review points expire 12 months after they are issued.

Whenever we incentivise you to review a product by emailing you a request to do so, we must disclose in your review that the review is an incentivised review.y claims or legal proceedings that may be brought against us and for any loss or damage we may suffer or incur as a result of your breach of these Terms and Conditions. 

We will not be liable to you for any financial or economic loss or for any consequential or indirect loss such as loss to reputation, lost bargain, lost profit, loss of anticipated savings, loss of Me&Medik8 Points, loss of Discount Codes or lost opportunity arising as a result of or connected with, this programme (whether suffered or incurred as a result of our negligence or otherwise) except where such exclusion is prohibited by law in which case it shall not be excluded or limited. Subject to the preceding sentence, our liability to you for all losses in connection with this programme is limited to the equivalent monetary value of your eligible Me&Medik8 Points or Discount Code. No claim may be brought against us more than 12 months after any claim arose. You agree that the above limitations and exclusions of liability are reasonable. Your statutory rights will not be excluded or limited except to the extent permitted by law.

By entering this programme, all participants will be deemed to have read, accepted, and be bound by these Terms and Conditions, Terms of service, and Privacy Policy.

Birthday Points and Gifts

Reward points or a gift are unlocked on your birthday:

  • Crystal: 50 points
  • Crystal Plus: 150 points
  • Crystal Deluxe: A product gift

Birthday points for Crystal and Crystal Plus expire after 12 months. Birthday gifts for Crystal Deluxe expire after 4 weeks. 

Find more details on how to collect points on our Me&Medik8 Rewards hub.

Points for Reward Vouchers

This benefit is unlocked when you have collected at least 50 points: 

  • Points can be swapped for reward vouchers at any time but once swapped the reward voucher will expire in 3 months 
  • Reward vouchers can be used during the annual winter sale, but cannot be used for any other promotion or with any other discount codes 
  • 8 Reward vouchers can be generated and these are: €5 (50 points), €10 (100 points), €15 (150 points), €20 (200 points), €25 (250 points), €30 (300 points), €40 (400 points), €50 (500 points)

Reward vouchers expire 3 months after they are issued. There is a minimum €20 spend after the reward voucher is applied so for example to use a €50 reward voucher your basket total before applying the reward voucher would need to be €70 for the reward voucher to work.

Points for Products

This benefit is unlocked when you reach Crystal Plus status: 

  • Crystal Plus and Crystal Deluxe member points can be swapped for a limited select range of products at any time including during promotional periods
  • The number of points required to swap for products will vary and the selected range of products are subject to change at any time
  • To get free delivery when swapping points for products you must also purchase an additional product in the same transaction 
  • If you swap your points for a product and you return the product, you will receive all your points back on processing of the return

Visit our Me&Medik8 Rewards hub for details on points needed for reward vouchers and minimum spends for reward vouchers.

Expiry and other Limitations for Points, Gifts & Reward Vouchers

Points 

  • Product purchase, product review and refer a friend points expire after 12 months
  • Birthday points for Crystal and Crystal Plus expire after 12 months
  • Points are non-transferablecannot be exchanged for cash and have no cash value

Gifts 

  • Tier anniversary and graduation gifts will appear in your account and must be added to any purchase within 4 weeks or the gift will expire 
  • Crystal Deluxe birthday gifts expire after 4 weeks. You can pick from a selection of gifts and add one of these to your bag at checkout
  • Gifts are non-transferablecannot be exchanged for cash and have no cash value 

Reward Vouchers 

  • Reward vouchers expire after 4 weeks from the date of creation
  • Only one reward voucher can be used per transaction 
  • Use of reward vouchers may be subject to restrictions, for example during promotions or with promotion codes reward vouchers will not work
  • Reward vouchers are ‘one time use’ and any unused value will be lost 
  • Reward vouchers are for eu.medik8.com product purchases only
  • Reward vouchers do not apply to shipping costs, and cannot be used to purchase gift cards
  • Reward vouchers are non-transferablecannot be exchanged for cash and have no cash value
Refer a Friend

In this section “Referrer(s)” means an existing account holder and “Referral Customer(s)” means a Referrer’s friends or family who has not previously shopped on medik8.com and to whom the Referrer shares their unique link. “Referral Link” means the unique referral link we provide to Referrers.

How Referrers Earn Points

  • Only share your Referral Link with eligible friends
  • Eligible Referral Customers must click your link, place an order on medik8.com, and apply the referral discount code
  • Crystal, Crystal Plus, and Crystal Deluxe members receive 200 points for each eligible referral. Points are pending and allocated to your account within 35 days of the Referral Customer's purchase. 
  • Referral points expire 12 months after they are issued
  • You can refer as many friends as you like
  • Points are earned only when a Referral Customer uses your link and places an order
  • Referrers should disclose to eligible friends that they will receive points on a successful referral

If Referral Customers frequently cancel orders, we may disqualify the Referrer.

How Referral Customers Get a Discount Code 

  • You must be a new customer (no existing or previous orders)
  • Use the Referral Link to place an order on eu.medik8.com and apply the referral discount code during the same visit
  • The referral discount code applies to your first order only and is for one-time use 
Returns & Cancellations
  • If a Referral Customer returns an item or cancels an order, their Reward Voucher becomes invalid, and related points awarded to the Referral Customer and the Referrer will be removed.
  • If an Account holder returns or cancels an order in full the points earnt on that order will be removed from their account in full.
  • If an Account holder refunds an order partially, points will be removed from their account partially too.
Misuse of the Programme

Any misuse (as we reasonably determine) may lead to invalid reward vouchers, invalid discount codes, point forfeiture, or disqualification from the programme. We can investigate and disqualify accounts if we believe points or codes were gained unfairly (e.g., self-referral, spamming Referral Links). We may delay or suspend rewards for investigation.

Bulk email distribution, sending links to strangers, publicly publishing links, or any "spam" promotion of Referral Links is prohibited and will result in account termination.

Privacy

Personal information will be collected, stored and processed for the purposes of administering your points program, tracking spending and sending out marketing and offers (if you have opted in for marketing). We will process your personal information according to our Privacy Policy

By clicking a Referral Link, Referral Customers acknowledge some personal info may be shared with the Referrer. Only use links from people you know and trust.

Our Right to Close Accounts

We may disqualify you from the programme or close your Account if you:

  • Use the programme unfairly.
  • Break these terms.
  • Tamper with the programme.
  • Violate any law or third-party rights.

If disqualified or your account is closed, any unredeemed points or codes will be forfeited. Our decisions are final.

Programme Changes, Cancellation & Further Terms

We may cancel the programme or change these terms at any time. Any changes that impact your points will be notified. If the programme ends, or your account is cancelled, any unredeemed points, gifts or reward vouchers may be lost. Your statutory rights remain unaffected. We are not responsible for errors, omissions, or malfunctions of the programme. We are not liable for financial, economic, or indirect losses (e.g., lost reputation, profit, gifts, or points) arising from this programme, except where legally prohibited. No claim can be brought against us more than 12 months after it arose. Your statutory rights are not affected by any of the terms in the programme, except as permitted by law.